Social

Providing Peace of Mind and Safety to Customers

KOKUYO always develops new products and services from the perspectives of customers, and without being satisfied with the present conditions, we continue to improve the safety and quality of our entire product line and services.

Basic Concepts

KOKUYO always develops new products and services from the perspectives of customers, and without being satisfied with the present conditions, we continue to improve the safety and quality of our entire product line and services.

Systems

Attainment of ISO 9001 (Quality Management System) Certification by All Companies

All Companies Achieved ISO 9001 (Quality Management System) Certification

In April 2019, the external audit by Japan Quality Assurance Organization (JQA) was completed and all companies successfully achieved ISO 9001 certification in June.
Recently, there are various occurrences of cases where companies have lost customer trust due to misconduct. KOKUYO does not see this as someone else’s problem, and takes it as a major risk. Therefore, KOKUYO aimed to achieve ISO 9001 certification for all companies. The attainment of ISO 9001 certification is not the goal; it is to build a standardized craftsmanship quality management system (QMS) as KOKUYO, reduce quality risks, achieve sustained growth, and deliver product value to customers. KOKUYO is always striving to level up and continue with even better craftsmanship.

KOKUYO Co., Ltd. Quality Policy

KOKUYO will continue to meet the trust of our customers and pursue their satisfaction through providing products and services that enrich work, learning, and living.

  1. We shall strive to develop products that exceed our customers’ expectations in all aspects.
  2. We shall strive to provide safe products which can be used with peace of mind, and pursue even better quality.
  3. We shall comply with the relevant laws and regulations, and fulfill our social roles and responsibilities.
  4. We shall sincerely accept feedback from our customers, and undertake product development and improvement.
  5. We shall adapt to changes in the environment, and undertake continuous improvements to our management systems.

Hidekuni Kuroda, President,
KOKUYO Co., Ltd.
January 1, 2019

* However, only the KOKUYO brand articles for the stationery business and Kaunet brand articles for Kaunet Co., Ltd. are covered.

Quality Assurance at KOKUYO Stationery

In order to deliver quality that our customers can trust, we have taken steps to systematically build, operate and improve our systems for quality assurance.

Quality Assurance at KOKUYO Stationery
Introduction of robots in quality testing

Introduction of robots in quality testing

1) Deepening the Quality Assurance System

KOKUYO has re-examined design review and safety review, which are important processes for quality, and production trial observation as well as guidelines for chemical management to work out the details of the contents to reflect the times. Those efforts have been utilized for the education of young and new employees and promoted for use as a bible for employees involved in quality control, aiming to deepen the quality assurance system.
In addition, by introducing product risk evaluation methods and implementing risk countermeasures, we strive to enable our customers to use our products with confidence.

2) Establishment of the inspection system on a global basis

KOKUYO has established an inspection skill evaluation method with global standards, which evaluates the skill level of inspectors around the world and sets up a system for education and guidance with the aim of maintaining a certain level of inspection skills. In addition, we provide necessary paraphernalia and manuals for inspections globally to maintain the level of inspections at a certain level, thereby increasing the accuracy of discovering faulty products during inspections to prevent the outflow of faulty products.

3) Increasing the speed and accuracy of handling complaints

In addition to safety, people around the world are seeking a sense of reassurance and now anybody can receive and transmit large amounts of information at any time. As we consider it to be essential to further increase the accuracy and speed of handling customer complaints in the future, we have embarked on visualizing and standardizing the processes, information for making decisions, and evaluation criteria of the course of actions that corporations should take when product risk occurs. This will ensure the unification of decision-making process procedures within the organization and minimize the variation of determination, as well as speed up the process.

4) Enhancement of value evaluation testing in addition to quality verification testing

While we thoroughly implement quality verification testing at the time of the renewal of existing products and development of new products, we make continuous efforts to maintain and improve testing quality by introducing robots. Additionally, to respond to the various needs of users, we have been working to conventionally confirm quality to see whether products are sturdy and offered at a low price and to quantify the quality to ensure that valuable and attractive products are offered to customers.

Quality Assurance at KOKUYO Furniture

KOKUYO’s furniture business acquired ISO 9001 Quality Management System certification in 1997. Based on this, we are developing and thoroughly implementing process procedures covering product planning, design, production, and installation.
Moreover, departments related to production, delivery and installation take actions for improvement each day, and the opinions and requests from customers are used to improve overall quality.

1) Setting high in-house standards

In the process of developing new products, we conduct multi-faceted evaluations to ensure ease of use and safety. In the production phase, we ensure compliance with the Japanese Industrial Standards (JIS) and other industry standards, as well as our even more demanding in-house standards.

2) Responding when failures occur

Should a product fail while being used by a customer, that information is shared among all related departments to provide a fast response. In this process, we identify the cause of the problem and incorporate corrective measures into the product and its manufacturing process in order to prevent recurrences of similar failures.
If a serious accident occurs, the Compliance Committee determines the policy to be followed, reports the issue to the relevant government authorities, and notifies the public through newspapers and websites to limit the extent of any damage.

3) Notifications regarding product safety and quality

KOKUYO Furniture uses its corporate website as a medium for making notifications regarding product safety and quality. The most-appropriate one of the following four sections of the website is selected, depending on the nature of the notifications.

Kaunet’s Quality Assurance

Kaunet handles an array of products from stationery, office supplies such as copy paper to beverages, food, electric appliances, gifts, medical-related products, store operation products, made-to-order products including business cards and stamps, and office furniture from around 1,000 manufacturers. As a distributor, Kaunet has been making efforts to work together in the value chain and improve not only the quality of the line of goods but also the customer service at call centers and delivery to offer a sense of security and safety to customers.

Our efforts on simple packaging

Our efforts on simple packaging

1) Same-day, next-day delivery services (except for certain products and services)

Except in Okinawa Prefecture, remote islands and some hilly and mountainous areas, Kaunet delivers orders the next day if orders are placed before 6 p.m.
Same-day delivery areas may receive the order on the same day if an order is placed before 11 a.m.

2) Promotion of simple packaging

For deliveries of products in paperboard boxes, which is the most common packaging, Kaunet exercises its ingenuity in using as little cushioning materials as possible for protecting products. For imperious products in a lower volume, the orders are delivered using simple packaging, such as paper bags or polyethylene bags to conserve resources.

3) Services for selecting packaging of delivery (for online orders only)

While customers highly appreciate delivery using simple packaging, Kaunet also responds to the request for delivery using boxes to accommodate occasions when sending orders to business partners or as a gift. When placing an order, customers can select the packaging each time.

4) Furniture delivery with assembly services

Delivery staff specializing in furniture offer delivery, unpacking, assembling, and installation to packing material collection for the delivery of large furniture, heavy furniture, and those requiring complicated assembly.

Office Activities in Response to Disasters

1) Developing a menu of countermeasures against earthquakes for offices

Developing a menu of countermeasures against earthquakes for office

Since the Great Hanshin Earthquake, we have carried out verification of earthquake countermeasures for offices. However, we recognized that there were still issues of office safety and security as we supported the restoration of our customers' offices after the Great East Japan Earthquake. There was also a sudden increase in consultations about earthquake countermeasures after the earthquake, and we even received many inquiries and requests that we were unable to answer with the vibration verification experiments we had performed.
With these experiences and consultations in mind, we carried out a wide range of verification experiments so that we could suggest further earthquake countermeasures. Based on the large amount of data obtained from these experiments, we determined the relationship between seismic waves and earthquake preparedness rationally to devise objective evaluation criteria for earthquake resistant furniture. We thus propose a menu of earthquake countermeasures for offices, catering to the level and cost of countermeasures that our customers desire.

* Related information: Menu of Countermeasures Against Earthquakes for Office

2) Developing a menu for introducing and utilizing emergency supplies best-suited to offices

Developing a menu for introducing and utilizing emergency supplies best-suited to offices

KOKUYO is operating a disaster solution business to provide emergency supplies essential in the process of building an organization's BCP, as well as the expertise necessary for introducing and operating them. Using primarily the SONAeL, a guidebook on emergency supplies, and the PARTS-FIT, a disaster countermeasure series for both normal states and during emergencies, we are assisting our customers in simultaneously achieving a comfortable working environment and emergency preparedness.

PARTS-FIT

PARTS-FIT

Emergency supplies cabinet for elevators

elecabi
Emergency supplies cabinet for elevators

KOKUYO Supply Logistics Held 9th KSL Improvement Case Contest

Desk disassembly

On October 19, the 9th KSL Improvement Case Contest was held at the head office building in Osaka. There was a total of 78 participants; in addition to members from KOKUYO Supply Logistics (KSL) and participants from partner companies, there were participants from relevant departments of other KOKUYO Group companies. The various centers and partner companies reported nine improvement cases, of which seven were given awards including the award for the most excellent case. By sharing the details of the participants’ daily activities through this contest, business linkages‘ssential for improving workplaces∥re being further strengthened.

KOKUYO Logitem Participates in White Logistics Movement of the Ministry of Land, Infrastructure, Transport and Tourism

Desk disassembly

KOKUYO Logitem has decided to participate in the White Logistics Movement being promoted by the Ministry of Land, Infrastructure, Transport and Tourism since April 2019. The White Logistics Movement is a movement that aims to ensure stable logistics and at the same time contribute toward economic growth in response to the worsening shortage of truck drivers.
Although there are many matters to be pursued, such as improving issues in the logistics industry and society, increasing awareness within the company, and invigorating organizations, KOKUYO thinks there is meaning in making an external declaration. KOKUYO strives to work even harder than before toward realizing “touching deliveries” while thinking about issues amid links to society as a whole and treating each and every initiative with importance.

* Related information: * Related information: KOKUYO Logitem Declaration of White Logistics Voluntary Actions