SOCIAL

DIALOGUE WITH OUR CUSTOMERS

At the Customer Support Center, we handle all customer inquiries thoroughly and sincerely. In addition, we take feedback as valuable opinions for improving products and services across our corporate group, and make effort to share them across the entire company.

Processes in Place

A System for Utilizing Feedback from Customers: KOKUYO Customer Support Center

Our Customer Support Center collects and logs information on more than 200 inquiries a day received from customers into our VoiceDB database. The feedback is then shared throughout the organization (after removing all personally identifiable data), allowing employees to obtain insights for improving products and services at the planning and development stages.
Every week, we use Slack (a communication tool) to distribute both positive feedback and issues which the KOKUYO Customer Support Center believes should be shared and recognized by all employees in particular. This practice has led to improvements. It is fostering a corporate culture in which we make improvements by listening carefully to our customers.

A System for Utilizing Feedback from Customers: KOKUYO Customer Support Center

Actions

Making Use of Customer Feedback: Stationery

In 2024, we received some 26 thousand customer inquiries pertaining to the stationery business. We take the valuable feedback we receive from our customers seriously. We strive to make improvements on a daily basis so that we can provide even better products and services from the point of view of our customers.

Making Use of Customer Feedback: Business Supply Distribution

Kaunet, our mail-order sales company, operates Monitor Kaunet, a web community through which it interacts with customers directly. Monitor Kaunet helps Kaunet understand the concerns and problems customers experience on a daily basis, providing inspiration for product ideas.

Monitor Kaunet logo

Customer Harassment Response Guidelines

We receive valuable opinions and requests from our customers. On the other hand, we also receive some unreasonable complaints which include excessive demands and abusive language. We are taking steps to prevent a deterioration in the working environment in accordance with the KOKYO Group Code of Conduct.

PAGE TOP